Last updated: 4 September 2026
This Delivery Policy applies to orders placed through https://www.moccabelle.com.
Important information
- Countries currently served: France, Germany, Spain and the United Kingdom.
- Order processing: up to 3 business days before dispatch.
- Standard delivery: Free — estimated transit time 7–10 business days after dispatch.
- Express delivery: €10.82 — estimated transit time 3–7 business days after dispatch.
The checkout will confirm the delivery method available for the supplied address, the applicable charge and the current estimate before the order is submitted.
Processing
Orders may require up to 3 business days for verification, preparation and dispatch. Business days exclude weekends and public holidays applicable to the relevant processing operation.
Delivery estimates
Transit estimates begin after dispatch. They are estimates rather than guaranteed delivery dates. Carrier delays, customs procedures, severe weather, peak periods, local service interruptions or other circumstances outside our reasonable control may affect delivery.
Tracking
Tracking information is provided when available after dispatch. Please allow reasonable time for the carrier’s tracking system to register the first update.
Delivery address
Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact sac@moccabelle.com as soon as possible. Address changes may not be possible once processing or dispatch has begun.
Fulfilment and split shipments
Depending on product availability and fulfilment arrangements, an order may be dispatched from a partner fulfilment location and, where necessary, may arrive in more than one parcel. If an order is split, available tracking information will be provided for the relevant shipment.
Taxes, duties and customs
Taxes or charges collected by Mocca Belle are shown as part of the checkout where applicable. Cross-border deliveries may also be subject to destination-country customs procedures or charges under applicable rules. Any amount not collected by us at checkout is determined by the relevant authority or carrier and is outside our direct control.
Delayed or lost deliveries
If tracking shows a material delay, a parcel appears lost, or the estimated delivery window has passed without a meaningful update, contact sac@moccabelle.com with your order number. We will review the available tracking and assist with the appropriate next step.
Contact
SICLOPAY LTD / Mocca Belle
Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos
Cyprus
Email: sac@moccabelle.com