Frequently Asked Questions

What does Mocca Belle sell?

Mocca Belle offers women’s footwear and accessories. Depending on current availability, our selection may include loafers, mules, court shoes, sandals, bags, wallets, belts and sunglasses.

Where do you deliver?

We currently deliver to France, Germany, Spain and the United Kingdom.

What delivery options are available?

Standard delivery is currently free with an estimated transit time of 7–10 business days. Express delivery is €10.82 with an estimated transit time of 3–7 business days. Orders may require up to 3 business days for processing before dispatch. The current option, price and estimate displayed at checkout apply to the order.

How can I track my order?

Tracking information is provided when available after dispatch. If you need help, contact sac@moccabelle.com with your order number.

Can I return an item?

Yes. In addition to statutory rights, eligible items may be returned under our 30-day voluntary return policy. Please review the Returns and Refunds Policy for eligibility and instructions.

What if my item is faulty or incorrect?

Contact sac@moccabelle.com as soon as reasonably possible. Faulty, damaged or incorrect goods are handled separately from voluntary change-of-mind returns, and statutory consumer rights remain unaffected.

How do I contact customer support?

Email sac@moccabelle.com. We aim to respond within 24–72 business hours.