Last updated: 4 September 2026
This Privacy Policy explains how Mocca Belle, operated by SICLOPAY LTD, collects, uses, shares and protects personal information when you visit, communicate with or make a purchase from https://www.moccabelle.com.
1. Who we are
Mocca Belle is operated by SICLOPAY LTD, Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus. For personal data processed for the operation of Mocca Belle, SICLOPAY LTD acts as the data controller unless a third-party provider acts as an independent controller for its own processing.
Privacy enquiries may be sent to sac@moccabelle.com.
2. Personal information we collect
Depending on how you use our store, we may collect or process your name, billing and delivery address, email address, telephone number if provided, order and transaction details, payment-related information processed by payment providers, account information, customer-support communications, device and browser information, IP address, cookie identifiers and information about how you interact with the website.
3. How we collect information
We collect information directly from you when you place an order, contact us, create or use an account, subscribe to communications or otherwise provide information. We also receive technical information automatically through cookies and similar technologies and may receive information from service providers involved in payments, fulfilment, delivery, fraud prevention, analytics and advertising.
4. How and why we use personal information
We may use personal information to:
- process, confirm and fulfil orders;
- arrange payment, delivery, returns and refunds;
- provide customer support and transactional communications;
- protect the store, customers and transactions against fraud, abuse and security threats;
- comply with legal, tax, accounting and regulatory obligations;
- operate, troubleshoot and improve the website and customer experience;
- measure store performance and understand website usage; and
- send marketing or provide personalised advertising where permitted and, where required, with your consent.
5. Lawful bases
Where the UK GDPR, EU GDPR or similar data-protection rules apply, our processing may rely on performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, and consent where consent is required.
6. Service providers and sharing
We share personal information only where reasonably necessary for the purposes described in this policy or where required by law. Relevant recipients may include Shopify, payment processors, fraud-prevention providers, fulfilment and logistics partners, delivery carriers, customer-support tools, professional advisers, analytics providers and advertising or marketing providers where applicable.
Some service providers process information under their own privacy terms when they act as independent controllers.
7. Shopify
Our online store is hosted on Shopify. Shopify processes information to provide the ecommerce platform, checkout and related services. Shopify may process data in accordance with its own privacy documentation and applicable contractual safeguards.
8. International transfers
Some service providers may process personal information in countries other than the country in which you live. Where applicable data-protection law requires safeguards for an international transfer, we use or rely on appropriate lawful transfer mechanisms.
9. Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, fraud prevention, dispute resolution and legal, tax and accounting obligations. Different categories of information may therefore be retained for different periods.
10. Marketing communications
Where you have subscribed to marketing, you may unsubscribe using the link provided in the communication or by contacting us. Transactional communications relating to an order or customer-service request are not marketing messages.
11. Cookies and similar technologies
We use cookies and similar technologies for essential store functions and, where permitted, for analytics and advertising. Where consent is required for non-essential cookies, these technologies are used in accordance with your choices. More information is available in our Cookie Policy and through the privacy controls presented on the website.
12. Your privacy rights
Depending on your location and applicable law, you may have rights to request access to your personal information, correction, deletion, restriction of processing, data portability or objection to certain processing. You may also withdraw consent where processing is based on consent. Some rights are subject to legal conditions or exemptions.
To exercise a privacy right, email sac@moccabelle.com. We may need to verify your identity before completing a request.
13. Security
We use reasonable organisational and technical measures designed to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.
14. Children
Our store is not intended to knowingly collect personal information from children who cannot lawfully enter into an online purchase or provide the relevant consent under applicable law.
15. Complaints
If you have a concern about how we handle personal information, please contact us first at sac@moccabelle.com. Where applicable, you may also have the right to complain to the competent data-protection supervisory authority in your country.
16. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The current version will be published on this website with the updated date.
17. Contact
SICLOPAY LTD / Mocca Belle
Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos
Cyprus
Email: sac@moccabelle.com
Website: https://www.moccabelle.com