Last updated: 4 September 2026
Mocca Belle is operated by SICLOPAY LTD. This page summarises the relationship between our voluntary commercial return policy and mandatory consumer rights for faulty or non-conforming goods.
Mandatory consumer rights
Products must meet the mandatory standards required by the law applicable to the sale. If goods are faulty, damaged, not as described, not fit for the relevant purpose or otherwise non-conforming, you may be entitled to remedies provided by applicable consumer law.
European Union customers
Where EU consumer rules apply, consumers generally benefit from a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract, subject to the conditions and remedies provided by applicable national law.
United Kingdom customers
Where UK consumer law applies, statutory rights for goods that are faulty, not as described or not of satisfactory quality apply independently of any voluntary store policy. The appropriate remedy and time limits depend on the circumstances and applicable UK law.
Possible remedies
Depending on the applicable law and circumstances, remedies may include repair, replacement, price reduction, rejection of the goods or refund. Where the law requires the remedy to be provided without cost to the customer, Mocca Belle will bear the reasonable costs required to provide that remedy.
30-day voluntary returns are separate
Our 30-day voluntary Returns and Refunds Policy applies to eligible change-of-mind returns and other voluntary returns. It does not replace, shorten or limit statutory rights concerning faulty or non-conforming goods.
How to contact us
If you believe a product is faulty or non-conforming, email sac@moccabelle.com with your order number and a clear description of the issue. Photographs or other relevant information may help us assess the matter efficiently.
SICLOPAY LTD / Mocca Belle
Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos
Cyprus
Email: sac@moccabelle.com