Last updated: 4 September 2026
Mocca Belle, operated by SICLOPAY LTD, offers a 30-calendar-day voluntary return period for eligible products. This commercial return policy is in addition to, and does not reduce, any mandatory consumer rights that apply to your purchase.
Important information
- Voluntary return period: 30 calendar days from delivery.
- Return method: by post or courier after contacting sac@moccabelle.com for instructions.
- Restocking fee: none.
- Change-of-mind return shipping: paid by the customer, unless Mocca Belle agrees otherwise or applicable law requires Mocca Belle to bear the cost.
- Refund method: the original payment method.
Eligibility for voluntary returns
For the voluntary part of our returns policy, products must be returned in a condition suitable for resale. In particular, items should be unworn and unused and, where applicable, include their original tags, accessories and packaging. These voluntary conditions do not restrict any statutory right to inspect or handle goods to the extent permitted by applicable law.
How to request a return
Email sac@moccabelle.com within 30 calendar days of delivery. Include your order number, the item you wish to return and the reason for the request. We will provide the applicable return instructions and return destination.
Please do not send a return to our registered business address unless we specifically instruct you to do so, as the authorised return address may differ.
Change-of-mind returns
For voluntary returns that are not caused by a fault, damage, incorrect item or other fulfilment error, the customer is responsible for the cost of return shipping. We recommend using a tracked service and retaining proof of postage until the return is completed.
Faulty, damaged or incorrect goods
If an item arrives faulty, damaged, not as described or different from the item ordered, contact us as soon as reasonably possible. These cases are handled separately from voluntary change-of-mind returns. Where applicable law requires us to provide a remedy at no cost to the customer, Mocca Belle will bear the reasonable return cost and provide the legally required remedy.
Exchanges
Exchanges are subject to product availability. Where a direct exchange is not practical, we may ask you to return the original item and place a new order. This does not affect any mandatory legal remedy available for faulty or non-conforming goods.
Inspection and refunds
Returned goods are inspected after receipt. For approved voluntary returns, we aim to process the refund within 10 business days after the returned goods are received and inspected. Refunds are issued to the original payment method. Your bank or payment provider may require additional time to make the funds available.
Where a statutory right of withdrawal or cancellation applies, we will make the reimbursement within the period required by law and may withhold reimbursement until the goods are returned or evidence of return is supplied where the law permits.
Statutory withdrawal and guarantee rights
Depending on the customer’s location and the applicable law, distance-selling customers may have a statutory right to cancel or withdraw from an online purchase, generally including a 14-day period in the European Union and the United Kingdom where the relevant rules apply. Faulty or non-conforming goods are covered separately by the statutory rights and legal guarantee periods required by applicable law.
The 30-day voluntary return period never replaces or shortens those mandatory rights.
Contact
Email: sac@moccabelle.com
Mocca Belle is operated by SICLOPAY LTD, Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus.