Shipping policy

SHIPPING POLICY

Last updated: 4 September 2026

This Shipping Policy applies to orders placed through https://www.moccabelle.com.

Important Information

  • Countries currently served: France, Germany, Spain and the United Kingdom.
  • Order processing: up to 3 business days before dispatch.
  • Standard Delivery: Free — estimated transit time of 7–10 business days after dispatch.
  • Express Delivery: €10.82 — estimated transit time of 3–7 business days after dispatch.

The checkout will confirm the delivery method available for the supplied address, the applicable charge and the current estimated delivery time before the order is submitted.

Order Processing

Orders may require up to 3 business days for verification, preparation and dispatch.

Business days exclude weekends and public holidays applicable to the relevant processing operation.

The delivery estimate shown for the shipping service begins after dispatch.

Delivery Estimates

Delivery times are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • carrier delays;
  • customs procedures;
  • severe weather;
  • peak trading periods;
  • local delivery interruptions;
  • transportation disruptions; or
  • other exceptional circumstances.

Tracking

Tracking information is provided when available after the order has been dispatched.

Please allow reasonable time for the carrier's tracking system to register the first update.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, contact us as soon as possible at sac@moccabelle.com.

We cannot guarantee that an address can be changed once order processing or dispatch has begun.

Fulfilment and Split Shipments

Depending on product availability and fulfilment arrangements, products may be dispatched from a partner fulfilment location.

In some circumstances, an order containing multiple products may be delivered in more than one parcel.

Where an order is split, available tracking information will be provided for the relevant shipments.

Taxes, Duties and Customs

Taxes or charges collected directly by Mocca Belle are shown as part of the checkout where applicable.

Cross-border deliveries may also be subject to customs procedures, import requirements or other charges imposed under the rules of the destination country.

Any amount that is not collected by Mocca Belle at checkout is determined by the relevant authority or carrier and is outside our direct control.

Delayed or Lost Deliveries

If:

  • tracking shows a material delay;
  • a parcel appears to have been lost; or
  • the estimated delivery window has passed without a meaningful tracking update,

please contact sac@moccabelle.com and include your order number.

We will review the available tracking information and assist with the appropriate next step.

Contact

SICLOPAY LTD / Mocca Belle
Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos
Cyprus

Email: sac@moccabelle.com